Relationship of Servant Leadership and Employee Loyalty: The Mediating Employee Engagement an Applied Study on pharmaceutical Sector Companies in Jordan.

Abstract

This study investigates the relationship between servant leadership and employee loyalty, with employee engagement as a mediating variable, in the pharmaceutical sector in Jordan. The research employs a quantitative methodology using a structured questionnaire distributed to employees across
selected pharmaceutical companies. Findings confirm a significant positive effect of servant leadership on both employee engagement and employee loyalty. Moreover, the results reveal that employee engagement partially mediates the relationship between servant leadership and loyalty. Key servant
leadership behaviors such as empathy, stewardship, and respect demonstrated the strongest influence on employee loyalty. The study provides empirical support for integrating servant leadership principles into organizational practices, particularly in industries facing challenges in employee retention. Practical implications are outlined for leadership development and human resource strategies aimed at enhancing employee commitment and performance. Limitations and directions for future research are also discussed.